Nehru Place in Delhi has an L2 Support Engineer opening, full time, on site, with an IT support team handling escalations that first-line support couldn't resolve. Four years of experience is the expectation, and an L2 role here means genuinely harder problems land on your desk, not just a higher-numbered ticket tier.
The work covers responding to technical support requests, troubleshooting hardware and software issues, and escalating whatever's genuinely beyond this role to specialist teams. An L2 engineer is expected to resolve a meaningfully higher share of escalated tickets independently than a first-line support engineer would, since escalation past this tier means pulling in someone with much narrower, deeper expertise.
A bachelor's degree in information technology or a related field is expected, though a diploma is also considered, along with strong troubleshooting skills and familiarity with ticketing and remote-support tools. The team weighs escalation-handling experience specifically, since it's a genuinely different skill from first-contact resolution.
Experience mentoring newer support staff, familiarity with a broader range of enterprise software than a typical first-line role requires, and any background where you've had to make a judgment call about whether an issue is genuinely worth escalating further versus solvable with more digging.
Nehru Place is a well-established commercial hub in Delhi, and this team's L2 role sits at a genuinely useful point in the support hierarchy, handling issues complex enough to be interesting without requiring the narrow specialization of a dedicated engineering escalation. Naukri Mitra has listed a few support roles from this employer, and L2 engineers who've joined recently describe the variety of problems as the most engaging part of the job, since no two escalated tickets tend to look quite the same.
Interviews include a scenario round working through a genuinely tricky escalated issue and a discussion of how you decide when to escalate further. Candidates who articulate a clear decision process tend to interview well.
This role is based at Nehru Place, Delhi, pin code 110019, five days a week on site. Pay is up to ₹43,500 a month. The team hopes to fill this seat within five weeks.