Associate Technical Support Engineer, Salt Lake Sector V, Kolkata
Full-time, on-site Associate Technical Support Engineer role open in Salt Lake Sector V, Kolkata, paying up to ₹36,500 a month. Twenty-one months of relevant experience is expected, which puts this candidate somewhere past a first support job but still early enough in their career for the associate label to fit.
Education and background
A degree is generally expected, most often in IT or a related area, though the company has noted that a diploma holder with the right practical skills will still receive serious consideration. What matters more than the credential itself is whether a candidate can calmly diagnose a problem, since a fair amount of support work involves someone who is frustrated on the other end of a call or ticket.
Day-to-day responsibilities
- Respond to technical support requests as they come in from users
- Troubleshoot hardware and software issues across a range of setups
- Escalate unresolved problems to the right team once first-line options are exhausted
A laptop that suddenly won't connect to the office network after a routine update is the kind of ticket that shows up constantly in this role. Working out whether it's a driver issue, a settings change, or something on the network side, and doing it without making the user feel talked down to, is a real skill this job requires.
Skills needed
The role calls for strong troubleshooting instincts, comfort working inside a ticketing system, clear customer communication, and a solid grasp of hardware basics. These four cover most of what shows up in a typical week here, and a weakness in any one tends to become obvious fast once real tickets start coming in.
What would help
None of these are required, but they're useful: experience with a specific ticketing platform like Zendesk, Freshdesk, or ServiceNow; comfort using remote support tools such as TeamViewer or AnyDesk; and basic networking knowledge beyond just plugging in a cable. A candidate strong on the fundamentals but new to a particular tool will still be considered.
Pay and benefits
The role pays up to ₹36,500 monthly. Naukri Mitra's listing includes health insurance, paid time off, and provident fund contributions as part of the package. Being on-site, the employer also covers cafeteria access and cab or commute support, both of which are relevant given how many tech employees in the area commute into Sector V daily.
About Sector V
Salt Lake Sector V remains Kolkata's main IT corridor, with a dense mix of support, service, and product teams operating out of the area. For candidates comparing technical support engineer job openings in Kolkata against similar associate-level roles, the commute support here is worth factoring in given how much traffic Sector V sees during standard office hours. Someone checking technical support engineer salary in Kolkata per month against this listing will find ₹36,500 tracks reasonably for close to two years of hands-on support experience.
Applying
A resume should mention specific ticketing tools used, the kinds of issues typically handled, and roughly how many tickets or calls were managed on a regular basis. Vague references to "IT support experience" without those specifics tend to slow down screening. Interviews for this role often include a scenario-based question that walks through how a candidate would handle a specific technical issue over the phone, so it helps to think through a real example in advance rather than answering only in general terms.
