Desktop Support Engineer, Gomti Nagar, Lucknow
An IT support team in Vibhuti Khand, Gomti Nagar, needs a full-time, on-site Desktop Support Engineer, starting as soon as the right person is found. This is a hands-on role. You're the person who shows up when someone's laptop won't boot an hour before a client call, and you fix it, log it, and move to the next ticket.
Expect a steady stream of tickets rather than long stretches of quiet. Some days lean toward setup and configuration work; others toward putting out fires. The person who does well here switches between the two without losing patience or missing a ticket update.
What you'll actually be doing
- Respond to hardware and software support requests from staff across the office, in person and over the ticketing system
- Diagnose and fix issues on desktops, laptops, printers, and peripherals, replacing parts or reimaging machines when repair isn't practical
- Set up new workstations for onboarding employees, including OS installation, software provisioning, and network access
- Use remote-support tools to resolve issues for staff working from other floors or locations without needing a desk visit every time
- Escalate problems that go beyond desktop-level fixes to the network or applications team, with clear notes on what's already been tried
- Keep ticket records current so anyone picking up a recurring issue can see the history without starting from scratch
Printer jams and forgotten passwords make up a lot of the daily volume, honestly, but there's enough variety in machine setups and edge cases that the job doesn't get repetitive fast. One week might be routine password resets and toner swaps, and the next might involve migrating an entire floor to new machines after a hardware refresh, which is a different kind of work entirely and needs its own planning.
You'll also end up being the informal point of contact for anything vaguely tech-related that doesn't have an obvious owner yet: a projector that won't connect, a conference room screen acting up before a client demo. That part isn't in any job description, but it's real and worth knowing going in.
Who fits this role
The minimum education bar here is a four-year degree in IT or a comparable technical field, and the hiring manager has said that a diploma holder with real, provable troubleshooting chops can still make the cut. Around three years of hands-on desktop support experience is expected, ideally including direct exposure to ticketing platforms and remote support software, rather than purely theoretical IT knowledge.
Naukri Mitra regularly features desktop support openings across Uttar Pradesh, and this one in particular rewards someone who's comfortable talking to frustrated, non-technical users without getting flustered. Strong troubleshooting instincts matter more than any single certification, though certifications help.
What tends to separate a strong applicant from an average one isn't the resume format or the polish of the interview answers. It's whether they can walk through a real past ticket from start to finish and explain what they checked first and why, in the order they actually checked it. Interviewers here weigh that kind of concrete recall heavily, since it's hard to fake and maps directly onto the job itself.
Core skills needed
- Hardware and software troubleshooting across Windows desktops and laptops
- Comfort working within a ticketing system, including logging, updating, and closing tickets accurately
- Clear, patient communication with non-technical staff under time pressure
Nice to have
A CompTIA A+ certification is a plus but not required. Basic familiarity with Active Directory user management and simple network troubleshooting (Wi-Fi, LAN drops, printer connectivity) will speed ramp-up. Prior experience with remote desktop tools like AnyDesk or TeamViewer is useful, too, since much of the support here occurs without a physical desk visit.
None of these extras are dealbreakers on their own. A candidate strong on the core troubleshooting side who's never worked with Active Directory will still get a fair look, and picking that up on the job usually takes a few weeks at most.
Pay and what comes with it
The role pays up to ₹43,500 a month, and the package on top of that covers medical insurance, provident fund contributions, and leave that starts accruing from day one rather than after a waiting period. For anyone coming in from outside Lucknow, the employer also covers relocation costs and helps arrange accommodation, which is worth factoring into the offer if you're weighing this against a local job elsewhere.
Vibhuti Khand sits in one of Lucknow's more established office corridors, with decent connectivity and enough eateries nearby that lunch isn't a production.
Day to day, who you'll work with
This role sits within a small IT support group, usually two or three people covering the office between them, alongside a network or infrastructure team they escalate to when something's beyond desktop level. It's not a large department, so there isn't much red tape between spotting a recurring problem and being allowed to fix it properly rather than patching it every week.
New hires typically shadow an existing support engineer for the first couple of weeks, learning the specific software stack, common recurring issues, and who to call for what. After that, tickets get assigned directly, though nobody's left completely alone on something unfamiliar without backup available.
Growth here mostly looks like taking on more ownership rather than a formal ladder with fixed titles. Someone who handles the routine work reliably and starts flagging patterns- the same printer failing every month, a batch of machines all hitting the same driver issue- tends to get pulled into the slightly bigger projects: office moves, hardware refresh cycles, new-employee rollout planning. It's not guaranteed, but it's how it's played out for people in this seat before.
Apply
Send an updated resume that spells out the specific systems, ticketing tools, and hardware you've supported, not just years of experience as a headline number. Shortlisted candidates will get a call first, followed by a short practical round focused on real troubleshooting scenarios rather than definitions and trivia. Positions like this tend to fill quickly once a strong candidate applies, so don't sit on it too long.
If you're relocating from outside Lucknow, mention that upfront in your application so the accommodation and relocation details can be worked into the initial conversation rather than raised later. It's a straightforward part of the process here, not something that needs to wait until an offer is on the table.
