We need a senior desktop support engineer for an on-site IT support role in Thaltej, on SG Highway in Ahmedabad. It's a full-time position, and the company is hiring someone who's already spent real time on a support desk, not someone looking to break in. The opening sits within the IT Support category, working alongside a small internal helpdesk rather than a large outsourced call center.
Who fits this seat
A bachelor's degree is the standard requirement, though a diploma holder with strong hands-on experience gets a fair look too, since what matters most here is whether the person can actually fix things fast. An ITIL Foundation certification is required alongside the degree, and candidates should bring about seven and a half years of hands-on IT support experience. That's a long runway, and it shows in the kind of problems this role is expected to handle without hand-holding. Someone two years into their first support job would find the pace here genuinely difficult; this isn't a training-ground position. The team already has junior staff for that kind of ramp-up, and this seat is meant to backstop them rather than sit alongside them at the same level.
The work itself
A regional manager's laptop can fail twenty minutes before a client presentation, and when that happens, the fix has to land at the desk, not sit in a ticket queue three people deep. That's the kind of pressure this job runs on some days, alongside the quieter stretch of routine password resets and printer configs that fill most weeks.
- Field incoming calls and tickets from employees, and work each one through to an actual fix rather than a quick close
- Diagnose what's wrong with a laptop, desktop, printer, or other piece of end-user equipment, whether that's a failed boot, a slow machine, or a dropped connection
- Hand off cases that need deeper specialist involvement, with enough diagnostic notes attached that the next team isn't starting cold
- Set up and configure new machines for onboarding employees, including software imaging and account access
- Keep IT asset records current, from warranty status to who's holding which device
- Guide junior support staff through harder tickets when they get stuck
Reactive work fills most of the calendar, but there's a planning side too. Bulk hardware refreshes, software rollouts, and the occasional office move all land on this desk for scheduling, usually with a week or two of lead time to coordinate around people's actual work hours rather than pulling machines mid-task.
Skills the team is looking for
Naukri Mitra lists this as a senior opening, which usually means the screening leans more on judgment than on checklist knowledge.
- Strong hardware and software troubleshooting across common desktop environments
- Comfort working inside ticketing systems, logging and tracking issues properly rather than just closing them out
- Clear customer communication, especially with non-technical staff who are already frustrated by the time they call
Beyond that core list, prior exposure to Active Directory administration, basic LAN and Wi-Fi troubleshooting, or Windows Server environments helps an application stand out. A CompTIA A+ or Network+ certification isn't required alongside ITIL, but it doesn't hurt either. Candidates who've previously trained or supervised junior technicians usually settle into the mentoring side of this role faster than those who've only worked solo tickets.
Pay and what comes with it
The role pays up to ₹71,000 a month. For anyone tracking desktop support engineer salary figures in Ahmedabad per month at the senior level, that's roughly where this one lands. In addition to the salary, the package includes medical coverage, an annual paid-leave allowance, and a bonus component linked to how quickly and how well tickets are closed each quarter.
Because the role is on-site, there's an in-house cafeteria on the premises, and the company arranges pickup and drop-off transport for the commute along SG Highway.
Where it's based
The office sits in Thaltej, one of the busier commercial pockets near SG Highway. Anyone weighing desktop support engineer jobs in Thaltej (SG Highway), Ahmedabad against roles elsewhere in the city should know this location draws foot traffic from several nearby office parks, which usually means a steady volume of support requests rather than sporadic ones.
Team and reporting line
This role reports to the IT manager and works alongside two junior support technicians who handle first-line tickets before routing anything harder upward. As the senior person on a small desk, you'll pick up the tickets nobody else wants and be the one new hires shadow during their first few weeks. Over time, engineers who handle that well tend to get pulled into vendor calls and procurement decisions, since the company values input from whoever's actually fixing the machines day to day.
A few things worth knowing before you apply
This desk supports a mixed environment of Windows machines and a handful of Mac users in design and marketing, so familiarity with both isn't unusual to see in a strong candidate, even though it's not formally listed as a requirement. Turnaround expectations are tight for VIP tickets, looser for routine ones, and the senior engineer often decides which bucket a new ticket falls into. Documentation matters more at this level too. A fix that isn't logged clearly ends up costing someone else time later, usually a junior technician trying to solve the same problem without the context of how it was handled the first time.
Growth from here
There's no automatic promotion track tied to time served, but engineers who take on vendor relationships and procurement input tend to move toward IT operations or infrastructure roles within a couple of years. That shift usually starts small, with something like owning the relationship with a hardware vendor before it grows into broader responsibility.
Applying
Bring specifics from past roles rather than general claims. A ticket that took real troubleshooting to close, or a rollout handled end to end, gives the hiring team something concrete to talk through in the interview, more than a list of tools would on its own. This is one of several desktop support engineer jobs for experienced professionals in Ahmedabad currently open, and applications typically move to interview within a week or two.
