A team based out of IT Park (Rajiv Gandhi Technology Park) in Chandigarh is hiring a Junior Technical Support Engineer for a full-time, on-site position. This is a good fit for someone early in their career who wants to build real troubleshooting instincts by working directly with users, not just reading about them in a manual.
The role sits at the front line of IT support. When something breaks, whether it's a laptop that won't boot or an application throwing errors mid-task, this person is often the first point of contact, and how they handle that first conversation shapes how the rest of the fix goes.
What you'll actually be doing
Day to day, the work centers on three connected activities: fielding requests as they come in, working through problems methodically, and knowing when to bring in someone with deeper expertise.
- Respond to technical support requests coming in through the ticketing system or in person
- Troubleshoot hardware issues such as peripheral failures, connectivity drops, and device malfunctions
- Troubleshoot software issues, from application crashes to configuration errors and access problems
- Log each interaction clearly so the next person, whether that's a colleague or a future version of yourself, can pick up the thread
- Escalate unresolved problems to the relevant specialist team once initial diagnosis is complete
Some days will be full of small, quick fixes. Other days bring one stubborn issue that eats the whole morning before it finally gets traced to something unexpected, like a driver conflict nobody flagged during setup. That variation is part of what makes the job interesting for people who like solving puzzles on their feet.
Who we're looking for
Candidates for this role typically hold a bachelor's degree in information technology or a closely related field as the baseline qualification. We also consider a diploma with strong, demonstrable troubleshooting experience, particularly if the candidate has hands-on exposure to the specific tools this role uses day-to-day.
On the experience side, we're looking for around 9 months in a similar support or helpdesk function. Someone who has spent that time actually fielding tickets and talking to frustrated users will pick this role up faster than someone with only classroom exposure to IT concepts.
Skills you'll need
- Structured troubleshooting: the ability to narrow down a problem methodically rather than guessing
- Comfort working inside ticketing systems to log, track, and update support cases
- Clear customer communication, especially the ability to explain a technical fix in plain language
- Solid grasp of hardware basics, including common peripherals and desktop components
Beyond that core list, a few things can strengthen an application without being strictly required. Familiarity with remote-support tools helps, since much troubleshooting happens without physically touching the machine. Basic exposure to Windows and Linux environments is useful too, and candidates who've picked up an entry-level certification like CompTIA A+ along the way tend to ramp up faster in their first few months, though nobody expects a fresh graduate to already have one.
Compensation and benefits
This position pays up to ₹22,500 per month. Naukri Mitra lists this as an on-site role, which means the day-to-day work happens at the Chandigarh office rather than remotely.
- Health insurance coverage
- Paid time off
- Provident fund contributions
- Relocation assistance for candidates moving from outside Chandigarh
- Accommodation support during the initial transition period
Relocation and accommodation matter for this location specifically. IT Park draws talent from across the region, and employers here have generally found it easier to fill entry-level technical roles when they help smooth over the logistics of moving rather than leaving new hires to sort it out alone.
Life on the team
Support work rewards patience more than it rewards speed alone. A ticket resolved in two minutes and a ticket resolved in twenty are both wins if the underlying issue actually goes away instead of resurfacing next week. New engineers here shadow senior staff at first, then start taking tickets independently once they're comfortable with the internal systems and escalation paths.
Chandigarh's IT Park has grown into a fairly active hub for technical support and helpdesk operations over the past several years, so there's a solid local network of people doing similar work, which can help anyone thinking about where this kind of role leads next. A few years in a position like this tends to open doors to systems administration, network support, or specialist technical roles, depending on which parts of the job click for you.
How to apply
Send over a resume and a couple of lines about the support or helpdesk work you've done so far, even if it was informal or unpaid. A short screening call comes first, then a practical round where you'll walk through how you'd approach a sample ticket or two. Since this is an on-site role, mention your current city and, if you'd be moving for it, roughly when you could start in Chandigarh.
