Ganeshguri in Guwahati has an Associate Desktop Support Engineer opening, full time, on site, with an IT support team keeping end-user hardware and software running smoothly. One and a half years of experience is the expectation, enough to have moved past the very basics of desktop troubleshooting.
The work covers responding to technical support requests, troubleshooting hardware and software issues, and escalating unresolved problems to the relevant team. Desktop support means real hands-on work: swapping a failing hard drive, reimaging a machine, or tracking down why a specific application keeps crashing on one particular user's laptop and nobody else's.
A bachelor's degree in information technology or a related field is expected, though a diploma is also considered, along with strong troubleshooting skills and familiarity with ticketing and remote-support tools. Hands-on comfort with physical hardware matters as much as software troubleshooting here.
Any experience imaging or reprovisioning machines at scale, basic networking troubleshooting beyond a single workstation, and genuine patience walking a non-technical user through a fix step by step over the phone or in person.
Ganeshguri has a modest but steady IT presence in Guwahati, and this support team covers a genuinely wide range of hardware age and condition, since not every device gets refreshed on the same cycle, which keeps the troubleshooting varied rather than routine. Naukri Mitra has listed a few support roles from this employer, and associates who've joined recently describe the hands-on hardware exposure as more valuable for their long-term IT career than a purely software-focused support role would have been.
Interviews include a practical troubleshooting exercise and a discussion of how you'd handle a frustrated user with a recurring issue. Candidates who stay calm and methodical during the exercise tend to interview well.
This role is based at Ganeshguri, Guwahati, pin code 781028, five days a week on site. Pay is up to ₹36,500 a month. The team hopes to fill this seat within four weeks.