A data center in Ganeshguri, Guwahati is hiring an Associate Colocation Support Engineer. Full-time, on-site, INR 34,500 a month.
Skills needed
This role calls for real comfort working inside a data center environment, not just supporting users remotely. Hardware support skills matter directly, since you'll be handling physical servers and equipment regularly. Strong troubleshooting instincts tie it all together, especially since colocation customers often rely on you as their hands on the ground when they can't be there themselves.
What you'd be doing
- Handle remote-hands requests from colocation customers, from server reboots to hardware component swaps
- Respond to support tickets and troubleshoot hardware and connectivity issues as they come in
- Manage cabling and rack organization to keep customer equipment properly labeled and accessible
- Escalate unresolved issues to senior engineers when a problem goes beyond standard remote-hands support
A recent ticket requested a failed drive replacement on a customer's server, and before pulling anything, the associate on shift double-checked the rack and bay numbers against the ticket details, since a similar-looking server sat in the adjacent rack belonging to a completely different customer. That extra verification step took less than a minute but avoided what could have been a serious mistake. Careful ticket-matching like that is a routine but genuinely important part of colocation support work.
Qualifications and experience
A bachelor's degree is the standard expectation, though a relevant diploma is also considered for this associate-level role. This position calls for 18 months of hands-on experience in hardware support or a similar technical environment.
Pay and benefits
The role pays INR 34,500 a month. This listing on Naukri Mitra includes health insurance, paid time off, and provident fund contributions as standard benefits. Since the position is on-site in Ganeshguri, relocation assistance and accommodation support are also available for candidates relocating from other cities.
Working in the data center
The work environment here is different from that of a typical office job, since you'll be on your feet, moving between racks for much of the shift rather than sitting at a desk all day. Requests come in around the clock, so shift coverage rotates among the support team rather than resting on any one person. Associates who do well in this role tend to genuinely enjoy the physical, hands-on side of IT work, not just the ticket-and-escalate rhythm of a typical help desk.
How to apply
Send a resume that highlights any hands-on hardware, networking, or data center experience, even from an internship or a lab setting. If you've worked with rack-mounted equipment or handled physical hardware troubleshooting before, mention it specifically. Shortlisted candidates will undergo a technical interview covering hardware troubleshooting scenarios.
