Senior Production Support Engineer — Gandhi Nagar, Vijayawada
We're hiring a full-time, on-site Senior Production Support Engineer in Gandhi Nagar, Vijayawada, Andhra Pradesh 520003, paying ₹74,000 a month. This role sits at the front line when production systems misbehave, which at senior level means you're the person others escalate to, not just the person doing the escalating.
Five years in this line of work changes what an employer expects from you. You've likely already handled the routine password resets and printer issues earlier in your career. What this role wants now is someone who can walk into a Sev-1 incident, hold the room, and work the problem without needing hand-holding. There's also a mentoring component that comes with seniority here, since junior support staff on the team will lean on you for the calls they're not confident making alone yet.
What the role covers
- Responding to technical support requests coming in through the ticketing system, prioritizing by business impact rather than order of arrival.
- Troubleshooting hardware and software issues across a mixed environment, from a user's laptop refusing to authenticate to a batch job silently failing overnight.
- Escalating unresolved problems to the right specialist team, with enough diagnostic detail attached that the handoff doesn't waste the next person's time.
At the senior level, these three become less about individual tickets and more about pattern recognition. When the same category of issue shows up for the fourth time in a month, you're expected to flag it as a root-cause problem worth fixing properly, not something to keep patching. Last quarter, a recurring authentication failure traced back to a certificate that nobody had put on a renewal calendar. Catching that kind of thing before it becomes an outage is a real part of what senior means here, and it's usually the difference employers notice fastest between a mid-level engineer and someone ready for this seat.
Experience and qualifications
Employers for this position are looking for 60 months of relevant production support or IT support experience. A bachelor's degree is the standard minimum education, generally in information technology or a closely aligned subject, though a strong diploma with matching hands-on experience is sometimes considered in place of it for candidates who've clearly done the work. At this stage of a career, what matters more than the credential itself is a track record across a few different production environments, since exposure to how different organizations structure their incident processes is hard to fake in an interview.
An ITIL Foundation certification is expected at this level. If you don't already hold it, be ready to explain how your day-to-day practice aligns with ITIL's incident and problem management concepts, since that's usually what interviewers probe for when the certificate is missing.
Skills needed
- Incident management. Running an incident from detection through resolution, including clear communication to stakeholders while it's still open.
- Troubleshooting. Systematic diagnosis across operating systems, applications, and network basics, not guesswork.
- SQL basics. Comfortable enough to query a production database directly when a support ticket needs data verification, without needing a DBA on standby for every check.
- Monitoring tools. Reading alerts and dashboards fluently enough to tell a real problem from noise before it reaches a user complaint.
Nice-to-have additions include ITIL Practitioner or Intermediate certifications beyond the Foundation level, experience with ServiceNow specifically since that's the ticketing platform most employers in this space run on, exposure to PowerShell or Bash scripting for routine automation, and any background supporting cloud-hosted applications on AWS or Azure alongside on-premises systems. Having sat through a few post-incident reviews and being able to write one up clearly afterward is a smaller thing that still counts for a lot, since a badly written incident report tends to cause the same failure to repeat six months later.
What comes with the role
Compensation beyond the ₹74,000 monthly salary includes:
- Health insurance for the employee, extendable to dependents.
- Paid time off under the standard company policy.
- A performance-linked bonus tied to incident resolution metrics and uptime targets agreed each cycle.
- Relocation assistance and accommodation support for candidates relocating to Vijayawada, which employers in Gandhi Nagar commonly provide for on-site senior hires.
Team and shift structure
Production support here runs a rotating shift pattern to cover extended hours, with senior engineers typically anchoring the shift that covers peak business traffic rather than the overnight slot. You'd work alongside three other support engineers and report to the IT operations manager, with a direct line to the infrastructure and application teams for anything that needs deeper investigation. This opening is also listed on Naukri Mitra, and Vijayawada has become a reasonably active market for production support engineer roles in recent years as more companies set up regional support hubs outside the traditional metro cities.
Weekly team syncs cover open incidents, upcoming maintenance windows, and any patterns worth escalating up to engineering. Because the team is small, there isn't much bureaucracy between spotting a problem and getting it in front of someone who can actually fix the underlying cause, which is one of the more genuinely satisfying parts of working at this scale rather than inside a large support organization where the same fix might take weeks to approve.
Applying
Submit your CV along with a brief account of a major incident you handled end to end, including what went wrong initially and how the resolution actually played out. Interviews run in two stages: a scenario-based technical discussion covering incident handling and troubleshooting, followed by a conversation with the IT operations manager about shift flexibility and team fit. Both stages are conducted on-site in Gandhi Nagar, and the process typically takes about two weeks from application to offer. Candidates already based in Vijayawada tend to move through faster because scheduling both rounds is easier without travel.
