Junior L2 Support Engineer — Andheri East, Mumbai
This is an on-site internship for a Junior L2 Support Engineer, based in Andheri East, Mumbai, paying ₹10,500 a month. The role sits a step above first-line helpdesk work: tickets land here after basic troubleshooting hasn't resolved them, and the person in this seat digs further before deciding whether to fix it or hand it up the chain.
What the day looks like
Most of the shift is spent moving through a ticket queue, but the shape of that work varies more than the job title suggests.
- Pick up escalated tickets from L1 support and work through hardware and software issues that weren't solved on the first pass
- Log every request, update, and resolution accurately in the ticketing system so the history stays usable for whoever touches it next
- Diagnose recurring problems on desktops, printers, VPN clients, and internal applications, testing fixes methodically rather than guessing
- Escalate anything genuinely beyond L2 scope to senior engineers, with enough detail attached that they aren't starting from zero
- Support new-hire laptop setup and access provisioning during onboarding weeks
- Keep basic documentation on known issues and fixes updated for the next person who hits the same wall
Some weeks are quiet, mostly routine password resets and software installs. Others bring a cluster of overlapping incidents right when three people are already out, and the queue backs up faster than usual. Both are part of the job.
What you'll need
A bachelor's degree is the baseline qualification for this role; a diploma is also considered if the candidate can demonstrate relevant hands-on experience. No prior professional experience is required — this internship is built as an entry point into IT support, so someone fresh out of college or a diploma program is exactly who it's designed for.
- Advanced troubleshooting ability across common hardware and software problems, not just following a script
- Working familiarity with ticketing systems and how a support queue is meant to flow
- Comfort handling escalation calls — knowing what to solve yourself and what to pass along, and when
Beyond that, a working knowledge of remote-support tools tends to help candidates ramp up faster, and any exposure to basic networking concepts (IP addressing, DNS, VPN troubleshooting) or ITIL-style ticketing practices is a genuine plus rather than a requirement.
Compensation and benefits
The stipend is ₹10,500 per month. Alongside it:
- Mentorship from senior support engineers, with regular one-on-one time built into the internship rather than left to chance
- A certificate of completion at the end of the internship period
- Strong potential to convert into a full-time offer for interns who perform well
- On-site cafeteria access
- Cab or commute support, common for on-site roles in this part of Mumbai
Working here
The team is small enough that a Naukri Mitra survey of similar Andheri East support desks found that most interns handle live tickets within their first two weeks, not shadowing indefinitely. That's intentional: the fastest way to learn L2 support is by doing it, with a senior engineer close enough to check your work before it goes out. Expect direct feedback early on, especially around ticket notes and escalation quality, since sloppy documentation here creates real problems for whoever picks up the ticket next.
Growth in this track usually progresses toward L2 confirmation and eventually toward L3 or systems administration work, though the exact path depends on how the team's needs shift over the internship period.
How to apply
Interested candidates in or able to commute to Andheri East, Mumbai should apply with an updated resume. Given the on-site nature of the role and the internship's short runway, candidates who can start within the next few weeks will be prioritized. Interviews are typically scheduled within a week of the application, and shortlisted candidates should expect a brief practical troubleshooting round alongside the standard interview.
