This is a part-time, on-site opening for a Lead Application Support Engineer in Vesu, Surat, with a salary up to ₹50,500 per month. It suits someone senior enough to run a support function on their own but who isn't looking for full-time hours right now, whether that's due to other commitments or simply a preference for a shorter workweek. The team is looking specifically for someone who's already led a support desk, not someone stepping into a leadership role for the first time. Prior experience setting priorities for a queue and coaching newer staff matters just as much here as the technical background.
The degree requirement here is a bachelor's, most commonly earned in an IT-focused program, though employers filling this seat will also weigh a diploma if the candidate's work history makes up the gap. An ITIL Foundation certification is also expected for this seat, since the role involves setting up and enforcing support processes rather than just following ones already in place. Nine years of relevant experience is what the position calls for, most of it ideally spent handling escalations rather than only first-line tickets. Someone coming from a pure first-line background, even with plenty of years logged, may find the process side of this role a bigger adjustment than the technical side.
Responsibilities include:
- Responding to technical support requests that come in through the ticketing queue and setting priority based on business impact
- Troubleshooting hardware and software issues directly, from a laptop refusing to connect to the domain to an application throwing errors after a recent update
- Escalating unresolved problems to development or infrastructure teams with enough detail that they can pick up the investigation without starting over
- Reviewing recurring issues to spot patterns worth fixing at the root rather than resolving the same ticket every week
- Mentoring junior support staff on the team and reviewing their ticket handling for quality and consistency
- Reporting on ticket volume, resolution time, and recurring issue categories to whoever owns IT operations above this role
None of this is meant to sound abstract. On a given day, that might mean walking a junior engineer through a printer driver conflict over a screen share, then spending the next hour writing up an incident report for a database timeout that took down part of an internal tool overnight.
The core skill set for this role covers:
- Application troubleshooting across a range of software and hardware issues
- Basic SQL, enough to pull and interpret data while investigating a ticket
- Comfort working across ticketing systems day-to-day
- Clear written and verbal communication
That last one matters more than it might seem. A lead engineer is often the person who translates a frustrated user's vague description into something a developer can act on, and many escalations get resolved faster simply because the handoff was written clearly the first time. The same applies internally, since a ticket handed to a junior engineer with a clear explanation gets resolved faster than one left as a single vague line.
Beyond the core requirements, familiarity with remote support tools like TeamViewer or AnyDesk helps, and prior hands-on experience with a platform such as Zendesk, Freshdesk, or ServiceNow is useful, given how central ticketing work is to the job. Naukri Mitra occasionally sees candidates for application support engineer jobs in Surat come in strong on technical troubleshooting but light on the ITIL side, and that gap tends to show up quickly once someone's actually running the process rather than just working tickets inside it. Basic scripting knowledge for automating repetitive checks is a plus, though it's far from a dealbreaker if someone's strong in other areas. Prior exposure to SLA reporting or dashboarding, even something built in a spreadsheet rather than a dedicated tool, also counts in a candidate's favor.
Benefits on this one:
- Pro-rated paid leave
- Flexible in-office scheduling built around a part-time week
- Performance-based incentives tied to ticket resolution quality and turnaround time
- Relocation assistance for candidates coming from outside Surat
- Accommodation support during the initial move
Because this is part-time, the exact hours are worked out with the hiring manager rather than fixed to a single shift pattern. Some part-time leads here work mornings and hand off in the afternoon; others compress their week into four longer days. What doesn't flex is the on-site requirement. The team values having its lead physically present for escalations and mentoring work with junior staff, so this role can't be done remotely, even part-time. Whatever schedule gets agreed on, the expectation is consistency week to week, since junior staff need to know when their lead is actually reachable.
Vesu is one of the more established residential and commercial pockets of Surat, and the office is easy enough to reach from most parts of the city, which is part of why relocation support here tends to focus more on the accommodation search than on long commute logistics. Pay for the role sits at the upper end of the application support engineer salary range in Surat for part-time positions, reflecting lead-level responsibilities and the ITIL requirement, rather than a standard first-line support rate. Given the part-time hours, the actual take-home will naturally be lower than the monthly figure would suggest for a full-time role, which is worth keeping in mind when comparing this listing against other openings that quote a similar number. Candidates weighing multiple part-time offers in the same city should ask directly about weekly hours before comparing the headline pay figures.
To apply, send a resume along with a note on your ITIL background and any prior experience leading or mentoring a support team. The process runs two stages: a technical conversation covering troubleshooting scenarios and SQL basics, followed by a discussion with the hiring manager about part-time scheduling and start date. Most candidates receive a decision within 10 working days of the final interview, and the hiring manager is generally upfront early on about whether the specific hours a candidate needs can be accommodated, rather than leaving that conversation until an offer is already on the table.
