Hebbal Industrial Area in Mysore has a Senior Field Support Engineer opening, full time, on site, with a support team handling on-site technical issues at client locations. Six years of experience is the expectation, and field support carries a different pressure than desk-based support: you're at the client's location, representing the company directly.
The work covers responding to technical support requests, troubleshooting hardware and software issues, and escalating unresolved problems to the relevant team, all delivered face to face at client sites rather than remotely. A senior field engineer here handles the trickiest on-site issues, the ones that couldn't be resolved over the phone.
A bachelor's degree in information technology or a related field is expected, though a diploma is also considered, along with an ITIL Foundation certification and proven strong troubleshooting skills and familiarity with ticketing and remote-support tools.
Experience handling a genuinely frustrated client on site, familiarity with a broader range of hardware than a typical desk support role requires, and a valid driving license for traveling between client locations.
Hebbal Industrial Area sits on the edge of Mysore's expanding tech corridor, and this team's field engineers represent the company directly at client sites, which means professionalism under pressure matters as much as the technical fix itself. Naukri Mitra has listed a few IT support roles from this employer, and senior field engineers who've joined recently describe the client-facing pressure as more demanding than desk support, but also more immediately rewarding when a difficult on-site issue gets resolved in front of a relieved client.
Interviews include a technical troubleshooting exercise and a scenario discussion about handling a frustrated client on site. Candidates who stay calm and professional in the scenario tend to interview well.
This role is based at Hebbal Industrial Area, Mysore, pin code 570016, five days a week on site, with regular travel to client locations. Pay is up to ₹70,000 a month. The team hopes to fill this seat within five to six weeks.