A company in Electronic City, Bangalore is hiring a POS Systems Support Engineer for a full-time, on-site role. It pays INR 41,500 a month.
Skills required
You'll need genuine hands-on knowledge of POS software and hardware, since these systems combine physical equipment and software in ways that don't always fail cleanly on either side. Strong troubleshooting ability matters just as much as the technical knowledge itself. Customer communication rounds out the requirement, and it's not a minor detail: most of the people you'll support are store staff under pressure during a live transaction, not IT professionals who already understand what's happening.
What you'd be doing
- Respond to support requests from retail locations experiencing POS issues
- Troubleshoot hardware and software problems across terminals, printers, and card readers
- Walk non-technical store staff through fixes over the phone when an on-site visit isn't immediately possible
- Escalate unresolved issues to the relevant team when a problem goes beyond standard support
A recent case: a store's POS terminal froze mid-transaction while a customer was making a payment, and the cashier understandably panicked about whether the charge had actually gone through. Walking through it calmly meant first confirming no duplicate charge existed on the backend, then guiding the cashier through a safe restart that wouldn't risk corrupting the local transaction log. Staying calm on the phone while someone else is stressed is genuinely part of the job description here, even though it never shows up in a skills list.
Qualifications and experience
A bachelor's degree is typically expected, though a relevant diploma is also accepted for this role. The team places real weight on demonstrated troubleshooting skills and comfort with ticketing and remote support tools during the interview process. This position calls for 36 months of relevant support experience.
Pay and benefits
The role pays INR 41,500 a month. This listing on Naukri Mitra includes health insurance, paid time off, and provident fund contributions as standard. Since the position is on-site in Electronic City, employees also have access to the on-site cafeteria and cab or commute support.
What the work is like
Retail hours mean support demand doesn't follow a typical nine-to-five pattern, and issues tend to spike during peak shopping periods when stores can least afford downtime. Most days involve a manageable ticket queue, but a POS outage at a busy location needs fast attention regardless of the time. Support engineers who do well here tend to combine real technical troubleshooting with a patient, steady phone manner.
How to apply
Send a resume that details specific POS platforms or retail hardware you've supported, along with the scale of the environments involved. If you've handled a high-pressure support call before, describe briefly how you managed it. Shortlisted candidates will undergo a technical interview covering real troubleshooting scenarios.
