Hebbal Industrial Area in Mysore has an L3 Support Engineer opening, full time, on site, with an IT support team handling the most complex escalations. Three and a half years of experience is the expectation, and an L3 role here means genuinely deep root cause investigation, not just resolving what L2 couldn't handle.
The work covers responding to technical support requests, troubleshooting hardware and software issues, and escalating whatever's genuinely beyond this role's scope, which is rare given the depth expected here. An L3 engineer often writes scripts to automate diagnostics that would otherwise take real manual time.
A bachelor's degree in information technology or a related field is expected, though a diploma is also considered, along with strong troubleshooting skills and familiarity with ticketing and remote-support tools.
Any scripting language proficiency beyond basic automation, familiarity with a broad range of enterprise systems, and a background where a root cause investigation revealed a systemic issue rather than an isolated incident.
Hebbal Industrial Area sits on the edge of Mysore's expanding tech corridor, and this L3 role handles issues that genuinely couldn't be resolved at earlier tiers, giving it real technical depth. Naukri Mitra has listed a few IT support roles from this employer, and L3 engineers who've joined recently describe scripting recurring diagnostic checks as one of the more satisfying parts of the role, since it directly reduces repetitive manual work.
Interviews include a scenario round working through a genuinely complex technical issue and a discussion of a root cause investigation you've led. Candidates who describe a systematic investigation process tend to interview well.
This role is based at Hebbal Industrial Area, Mysore, pin code 570016, five days a week on site. Pay is up to ₹42,000 a month. The team hopes to fill this seat within five weeks.