Sahastradhara Road in Dehradun has a Lead Production Support Engineer opening, full time, on site, with an IT support team keeping critical systems running. Ten years of experience is the expectation, and this lead role carries genuine authority over how production incidents get handled.
The work covers responding to technical support requests, troubleshooting hardware and software issues, and escalating unresolved problems to the relevant team. A lead support engineer here coordinates the response to major incidents, deciding who gets pulled in and when to escalate versus continue investigating independently.
A bachelor's degree in information technology or a related field is expected, though a diploma is also considered, along with an ITIL Foundation certification and proven strong troubleshooting skills and familiarity with ticketing and remote-support tools.
Experience leading a major incident response from detection through resolution, familiarity with post-incident review processes, and any background where a process change genuinely reduced the frequency of a recurring incident type.
Dehradun's tech scene has grown quietly over the past several years, and this lead role's incident coordination affects systems the whole organization depends on. Naukri Mitra has listed a few IT support roles from this employer, and the lead engineer here runs post-incident reviews with a real focus on process, not blame, a distinction past hires say makes people more willing to surface uncomfortable details that actually help prevent a repeat incident.
Interviews include a scenario round coordinating a hypothetical major incident and a discussion of a past incident you helped resolve. Candidates who describe calm, clear coordination under pressure tend to interview well.
This role is based at Sahastradhara Road, Dehradun, pin code 248013, five days a week on site. Pay is up to ₹86,000 a month. The team hopes to fill this seat within six weeks.