Raffles Place is the base for this Associate IT Operations Analyst role, a full-time, on-site position with a salary up to SGD 6,500 per month.
Education and experience
The degree requirement points toward information technology or a closely related field, though a diploma will also be considered for the right candidate. Fifteen months of relevant experience rounds out the baseline. Someone with a diploma and a strong track record of hands-on support work can be just as competitive here as someone with a degree and a shorter track record.
What the hiring team weighs most heavily is exposure to real ticketing systems and remote support tools, since that's where most of the actual work happens day-to-day. A candidate who spent their internship or first job resolving tickets on a live queue, rather than in a training environment, tends to be ready for this role faster.
Fifteen months isn't a long bar to clear, and that's intentional for an associate-level opening like this one. The role is designed to bring someone in early enough in their career that there's still real room to grow into the more senior IT operations positions this employer runs alongside it.
What the role covers
- Respond to technical support requests as they come in, whether by ticket, phone, or in person
- Troubleshoot hardware and software issues across a range of systems and user setups
- Escalate unresolved problems to the relevant specialist team, with enough detail attached that they don't have to start from scratch
A laptop that won't connect to the corporate VPN after a software update is a fairly typical ticket. Working through it usually means checking whether the update changed a network adapter setting, testing the fix on the affected machine, and documenting what worked in case the same update causes the same problem on other laptops in the fleet. Some days bring a string of similar, quick fixes. Other days bring one problem that eats up most of the shift, like tracing an intermittent printer failure back to a driver conflict that only shows up on certain machines.
Escalation isn't a sign that a ticket was too hard to handle. Some issues genuinely belong with a specialist team, particularly anything related to network infrastructure or a vendor-managed system that this role doesn't have direct access to fix. Knowing which tickets to escalate and which to keep working is a judgment call that gets easier with more time on the desk.
Skills needed
Comfort with monitoring tools is central to the job, along with solid incident management practices and a habit of documenting fixes clearly enough for someone else to follow later. That last point matters more than it might seem. A fix that only lives in one analyst's memory doesn't help the next person who hits the same issue.
Good to have
- ITIL Foundation certification, or working knowledge of ITIL practices even without the certificate
- Hands-on time with a specific ticketing platform such as ServiceNow, Zendesk, or Freshservice
- Basic scripting ability for automating repetitive support tasks
- Some exposure to cloud infrastructure monitoring on AWS or Azure
None of these are expected on day one. They're the kind of things that separate a good analyst from a great one after six months or a year in the seat, and the employer would rather hire someone with strong fundamentals now than pass on a good candidate over a missing certification.
Compensation and benefits
Pay runs up to SGD 6,500 monthly. On top of that, the employer covers health insurance and paid time off and allocates a budget for professional development for people at the associate level. Statutory CPF retirement contributions and annual leave also apply, consistent with the standards for full-time roles in Singapore's job market. Naukri Mitra draws these benefit details directly from the employer's submission for this listing.
Working in Raffles Place
Raffles Place sits in the middle of Singapore's financial district, well connected by MRT and dense with lunch options within a short walk in any direction. The on-site requirement means the analyst is physically present when hardware issues arise, which matters more in support work than in most other IT roles, since some problems simply can't be diagnosed remotely.
The pace shifts depending on the day. A quiet morning can turn busy fast if a shared system goes down and multiple people start submitting tickets at once. Handling that kind of sudden volume calmly, without letting documentation slip just because things got hectic, is part of what makes someone reliable in this seat over time.
Working on-site also means being the point of contact when someone simply walks over with a problem rather than logging a ticket first. That happens more often than newer analysts expect, and it's worth being ready for a certain amount of walk-up traffic on top of whatever's already sitting in the queue.
Associate-level IT support roles in Singapore's financial district tend to draw from a mix of fresh graduates and diploma holders a year or two into their careers, so the candidate pool here is broad. That's worth knowing for anyone comparing this role to other IT operations analyst openings in the city, since the experience bar is lower than at many similarly titled positions elsewhere in the sector.
Applying
A resume that lists specific systems supported and ticketing tools used will move faster through screening than one built around general IT coursework. The process typically includes a brief technical conversation about how a candidate has handled a real support ticket, followed by a discussion of availability and start date. Candidates currently serving notice at another role should mention their expected start date upfront rather than leaving it for a later stage.
There's no fixed application deadline, but associate-level openings in this market tend to fill within a few weeks of going live. Applying with a complete, specific application the first time around is generally more effective than a quick initial submission followed by a stronger one later.
