A data center services provider in Sector 15, Faridabad is hiring a Lead Colocation Support Engineer for a full-time, on-site position. The role sits on the operations floor of a colocation facility, where the person in it is responsible for keeping client racks powered, cooled, and accessible around the clock, and for guiding a small team of support technicians through the daily grind of tickets, escalations, and physical maintenance work.
Colocation clients pay for their equipment to be housed in a reliable environment, and the support team is the reason that trust holds up week after week. When a rack loses redundant power at 2 a.m., or a client's storage array starts throwing errors during a maintenance window, this team is the one that gets the call.
This is a lead position, so the day-to-day mixes hands-on technical work with oversight. Junior engineers handle the first pass on most tickets. This person steps in when something needs a second set of eyes, a client needs a direct update, or a vendor needs to be walked through what went wrong on-site. Some weeks are routine, moving equipment and closing tickets on schedule. Other weeks bring a string of overlapping incidents that need to be triaged and worked through in sequence, and the lead decides what gets attention first.
The floor itself runs shifts, and this role carries weight in how those shifts are staffed and handed over. A clear handover note at the end of a shift, listing what's open and what to watch, matters as much as the technical fix itself, since the next person on the floor is relying on it.
What the role involves
- Respond to technical support requests from colocation clients and internal teams, and take ownership of anything that a junior technician escalates
- Troubleshoot hardware and software issues on client-owned servers and networking equipment, including power, cooling, and cabling faults on the data center floor
- Coordinate rack installations, decommissions, and equipment moves, working directly with clients and their vendors during scheduled maintenance windows
- Monitor environmental systems and uptime metrics for the colocation floor, and log incidents through the ticketing system with enough detail for audits and post-mortems
- Review and sign off on physical access requests for the data center floor, since colocation clients depend on strict control over who touches their equipment
- Mentor and schedule junior support staff, and act as the point of contact during night and weekend shifts when a client issue can't wait
Skills required
Candidates should be comfortable working hands-on in a live data center environment, not just at a service desk. The following are expected when coming in:
- Practical experience with data center operations, including rack and cabling standards, power distribution basics, and environmental monitoring
- Hardware support experience across servers, storage arrays, and networking gear, including diagnosing failures under time pressure
- Strong troubleshooting skills and working familiarity with ticketing systems and remote-support tools
Good to have
None of these are dealbreakers, but each one shortens the ramp-up. Familiarity with DCIM software for tracking rack capacity and power draw is useful, as is prior exposure to basic Linux or Windows Server administration for troubleshooting client-side issues. Vendor coordination experience helps, too, since a good chunk of the escalation work involves quickly getting a manufacturer or a facilities contractor on the phone. A Cisco or networking-adjacent certification is a plus, though it isn't treated as a substitute for the ITIL Foundation requirement below.
Education and experience
A bachelor's degree in information technology or a closely related field is the baseline for this role, though Naukri Mitra has seen hiring teams for lead-level positions like this one make room for a diploma holder with the right hands-on background. An ITIL Foundation certification is required alongside the degree, reflecting how much of the lead's job is process and escalation management rather than pure troubleshooting.
The role calls for 108 months of relevant experience. Candidates should be coming from a support or operations background where they've already carried some responsibility for uptime, not just individual tickets, since this position expects someone who can own an incident from first report through resolution without close supervision. Prior experience in a colocation or wholesale data center setting is preferred over general IT helpdesk work, primarily because the physical-layer troubleshooting there doesn't translate cleanly to a typical office IT job. Someone coming from a purely software support background would likely need a longer ramp-up period before taking unsupervised night shifts.
Compensation and benefits
The role pays up to ₹90,500 a month, reflecting the lead-level scope and the on-site, round-the-clock nature of the work. Beyond salary, the package includes:
- Health insurance coverage for the employee
- Paid time off
- Performance-linked bonuses tied to uptime and client satisfaction metrics
- Relocation assistance for candidates moving to Faridabad for the role
- Accommodation support during the initial settling-in period
Relocation and accommodation support are common for on-site colocation roles like this one, since employers in this space generally need someone who can be on the floor within minutes of an alert, not commuting in from across the city.
Location and work format
The position is based in Sector 15, Faridabad, Haryana, and is fully on-site; remote or hybrid arrangements aren't an option given the physical nature of the work. This is a good fit for someone already searching for colocation support engineer jobs in Faridabad who wants a role with real ownership rather than a purely reactive support seat, and it should also appeal to experienced professionals in the area who are ready for a lead-level step up rather than a lateral move.
How to apply
List out the actual equipment and vendor platforms worked with in past roles on the resume; that's usually the first thing a screener will ask about in a colocation-heavy hiring process like this one, and a resume that names hardware and tools specifically tends to move faster than one that just says "data center experience." The first call is a short screening conversation, and the second is a technical discussion built around real troubleshooting scenarios rather than a generic interview script. Anyone who's already led or mentored a small support team should say so plainly on the resume rather than burying it in a bullet point, since that's genuinely part of what this position is asking for.
