This is a part-time Technical Support Engineer role based on-site in Saravanampatti, Coimbatore, paying up to ₹22,500 a month. The role asks for two years of relevant experience, and the day-to-day is straightforward: users run into problems, and this role is the first point of contact for sorting them out.
The work itself
Requests come in through whatever ticketing system the employer runs, and most of them fall into a fairly predictable range: a laptop won't connect to the office network, a piece of software throws an error nobody recognizes, a printer stops responding after an update. Some of those get resolved on the spot. Others need to go further up the chain.
- Respond to incoming technical support requests as they're logged
- Troubleshoot hardware and software issues directly with the affected user
- Escalate anything that can't be resolved at this level to the appropriate team
A fair amount of the job comes down to knowing where that line sits. Spending forty minutes trying to fix something that should have been escalated in five is its own kind of failure, even if the intent behind it was good. On the flip side, escalating something that a quick reboot or a driver update would have solved just pushes the workload onto someone else and slows the user down further.
What a typical ticket might look like
Someone in accounts reports that their monitor keeps flickering and going black for a second at a time. It could be a loose cable, a failing display, a driver issue, or a misconfigured power-saving setting. The engineer works through the likely causes in rough order of how quickly they can check them, starting with the cable rather than reinstalling drivers, and only escalates once the obvious causes are ruled out.
None of that requires deep technical knowledge on its own. What it requires is a habit of checking the simple thing first, even when the instinct is to assume something more complicated is going on.
Qualifications
A bachelor's degree in information technology or a similar field is the standard ask here, though the listing also leaves room for a diploma-level qualification to be considered in its place. What matters just as much as the paper credential is whether someone can troubleshoot under pressure and communicate clearly with a frustrated user, since much of support work is about managing the person as much as the problem.
Two years of hands-on support experience is the stated requirement. That's typically enough time to handle a wide enough range of tickets to recognize patterns, rather than treating every issue as a fresh mystery. Someone straight out of a diploma program with no real ticket-handling history would likely need to build that track record elsewhere first before this particular role would be a fit.
Skills needed
- Troubleshooting, applied to both hardware and software problems
- Comfort working inside a ticketing system, logging and updating cases as they move
- Clear customer communication, especially when explaining a fix or a delay to someone who isn't technical
- Solid hardware basics: swapping components, diagnosing common failures, understanding what's user-fixable versus what needs a technician
Beyond that core set, familiarity with remote-support tools is a real plus, since much troubleshooting these days happens without physically standing next to the machine. Exposure to basic networking concepts and some comfort with Windows administration also tend to help someone hit their stride faster in this kind of role, though neither is listed as mandatory.
None of these extras will get someone hired over a candidate who's simply better at core troubleshooting and communication. They're more useful as a tiebreaker between two otherwise similar applicants.
Pay and benefits
Compensation goes up to ₹22,500 per month for this part-time position. Naukri Mitra notes the following benefits attached to the role:
- Pro-rated paid leave, scaled to the part-time schedule
- Flexible in-office scheduling
- Performance-based incentives on top of the base rate
- Relocation and accommodation support for candidates moving to the Coimbatore area, given the on-site requirement
Working in Saravanampatti
Saravanampatti has become one of Coimbatore's more active IT hubs over the past several years, with a growing cluster of smaller software and services firms operating out of the area. For a part-time support role, that density can matter: it puts this position within easy reach of a broader base of candidates who already live nearby, and it means a support engineer here isn't isolated from the city's wider IT job market if they eventually want to move to something full-time. Public transport links into the area have also improved as more offices have moved in, which is worth factoring in for anyone commuting from elsewhere in Coimbatore.
Being on-site means you'll be expected to be present during scheduled hours, since much of hardware troubleshooting still depends on being at the machine in question. Screen-sharing and remote tools cover plenty of software issues, but a flickering monitor or a jammed printer generally still needs someone standing in front of it.
Because this is a part-time schedule, hours are usually arranged around a defined block rather than a full workday, which can suit someone studying, freelancing on the side, or returning to the workforce after a break. The flexible in-office scheduling mentioned above generally covers which hours a shift falls within, not whether the work itself can be done remotely.
Anyone applying should be ready to speak to specific tickets they've resolved in the past, not just list the tools they've used. A concrete example of diagnosing a tricky hardware fault carries more weight here than a general claim of being good with computers.
