Infocity in Chandrasekharpur, Bhubaneswar, is home to this Lead ServiceNow Administrator opening. It's full-time, on-site, and pays up to INR 177,500 a month.
The seniority bar
A bachelor's degree in information technology, business administration, or a related field sets the education floor. Employers hiring at this level also expect a vendor-specific certification, either functional or technical, in addition to 8 years of hands-on implementation experience with ServiceNow itself. Together, that combination signals someone who's already led implementations rather than just participated in them.
Eight years is enough time to have seen a platform through at least one major upgrade cycle and one significant reorganization of how a business uses it. That history matters more here than any single certification, since the certification demonstrates knowledge while the years demonstrate judgment under real conditions.
The certification requirement is specific about being vendor-issued rather than a general ITSM credential, which narrows the pool somewhat. Candidates who've let a certification lapse but can point to recent, substantial ServiceNow work should still apply. Employers hiring at the lead level tend to weigh current, demonstrable skill more heavily than a piece of paper that's a few years out of date.
What the role involves
- Configure ServiceNow modules to match how the business actually operates, rather than defaulting to out-of-the-box behavior
- Gather requirements directly from stakeholders across departments, translating what they need into something the platform can support
- Support end users after a configuration goes live, staying involved through the adjustment period rather than handing it off immediately
At this level, the requirements-gathering step often means pushing back on a stakeholder's initial ask when it doesn't map cleanly to how the platform actually works, and proposing an alternative that gives them most of what they want without a fragile custom build. That negotiation happens constantly, and doing it well without souring the relationship is part of what separates a lead from someone still building that judgment.
A regional operations head might ask for a change request process that routes differently depending on which business unit submits it. Building that requires understanding not just the workflow logic in ServiceNow, but the actual approval hierarchy across units, which rarely matches what's documented on paper. Getting it right the first time saves weeks of back-and-forth once people start relying on the new process daily.
Support after go-live isn't limited to fixing what breaks. Part of the job is watching how a new configuration is actually used in the first few weeks and flagging adjustments before small friction points turn into a formal complaint from a department head. That kind of proactive attention is one of the clearer differences between a lead and someone earlier in their ServiceNow career.
Core skills
ServiceNow configuration is the foundation, paired with workflow automation and a working command of ITSM processes across the platform's core modules. At the lead level, these skills extend beyond individual configuration tasks into reviewing and signing off on work done by more junior team members.
Nice to have
- Certified System Administrator or Certified Implementation Specialist credentials in specific ServiceNow modules
- Comfort with Glide API scripting for customizations that go beyond standard configuration
- Hands-on experience with integrations using MID Server or REST and SOAP APIs
- A track record of mentoring or formally leading junior ServiceNow administrators
None of these are absolute requirements, but a candidate with two or three of them will likely move through the technical interview more quickly than one relying purely on general ServiceNow familiarity. Someone strong in Glide scripting but light on formal integration work, for instance, can still make a compelling case if the rest of their implementation history is solid.
Pay and what's included
The role pays up to INR 177,500 a month. Health insurance, paid time off, and performance-linked bonuses round out the standard package for lead-level ERP consulting roles at this employer. Because it's on-site, relocation assistance and accommodation support are also part of the offer, which matters given how few candidates with this exact experience profile are likely to already live in Bhubaneswar.
Bhubaneswar and Infocity
Infocity is Bhubaneswar's dedicated IT corridor in Chandrasekharpur, purpose-built for tech and ERP consulting firms and reasonably well served by transit connections into the rest of the city. Naukri Mitra's records show that lead-level ServiceNow roles in this corridor typically attract candidates relocating from larger metros rather than local applicants alone, which shapes how accommodation support is used in practice.
Leading configuration work on-site means fielding stakeholder pushback in person, often within minutes of a change going live rather than over an asynchronous message thread days later. That immediacy tends to suit people who prefer resolving disagreements face-to-face rather than documenting every exchange in a ticket.
Salaries for lead ServiceNow roles in tier-two Indian cities like Bhubaneswar have been closing the gap with the larger metros over the past few years, and this opening's pay reflects that shift rather than a location discount. Someone comparing this against similar lead ServiceNow administrator jobs in bigger cities should factor that in before assuming the smaller city automatically means a smaller number.
Infocity itself has grown enough that day-to-day life around the office doesn't feel like a compromise compared to life in a bigger city. Housing options within a short commute have expanded alongside the tech corridor, which is part of why relocation support tends to be used for the move itself rather than for an extended house-hunting process.
How the process runs
Applications that lead with a specific ServiceNow implementation the candidate owned end-to-end tend to stand out. The technical round covers a real configuration scenario in depth, and a separate conversation focuses on how the candidate has handled stakeholder disagreements or managed junior team members in the past. Anyone needing to relocate should raise the timeline early so the accommodation support can be arranged before the expected start date.
Candidates should expect at least one round to include a walkthrough of a past project's rollout plan, since employers at this level want to see how someone sequences a multi-stakeholder implementation rather than just how they configure an individual module. Bringing a real example, even a partial or simplified one, tends to work better than describing the approach in the abstract.
