Surat's Vesu neighborhood is home to this Senior ServiceNow Developer opening, a full-time, on-site role paying up to ₹1,53,500 a month. It sits within an ERP and business applications practice that runs ServiceNow implementations for outside clients rather than maintaining a single in-house instance.
This is one of the ServiceNow developer jobs for experienced professionals in Surat, rather than a first-platform role. The person hired here will be trusted to build out workflows on their own, not just follow a spec someone else already worked out in detail. The team supports internal ITSM operations for a handful of client accounts at once, so context-switching between two or three active configurations in the same week isn't unusual.
What you'd actually build
The work spans the full lifecycle of a configuration change, not just the initial build.
- Design and configure ServiceNow workflows that support core ITSM processes like incident, problem, and change management
- Write and maintain scripts, including business rules, script includes, and client scripts, to extend what the platform can do out of the box
- Sit with business stakeholders directly to turn a vague process request into a working configuration on the platform
- Troubleshoot issues that come up when a new module or workflow change goes live
- Stick around after launch to tune configurations based on how real users actually end up using them, which rarely matches the original plan exactly
That last point tends to eat more time than people expect. A workflow that tested cleanly in a sandbox instance can still trip over an edge case nobody thought to check once actual tickets start flowing through it, and fixing that after go-live usually means touching the same script under more pressure than the first time around.
Skills
These three cover most of what shows up in a typical week here, well before certifications or nice-to-haves come into play.
- Strong ServiceNow scripting ability across both server-side and client-side development
- Hands-on workflow design experience within the platform
- Solid grounding in ITSM processes and how they map onto ServiceNow's modules
Certifications and extras
A ServiceNow Certified System Administrator credential is generally expected at this level, and a Certified Implementation Specialist certification in a relevant module further strengthens an application. ITIL Foundation training helps, too, mainly because it provides a shared vocabulary when a client's process language doesn't quite align with ServiceNow's terminology for the same thing. None of these certifications substitute for actual build experience, but they do shorten the conversation about baseline platform knowledge during an interview, which matters when interview slots are limited for a senior opening like this one.
Education and experience
A bachelor's degree is the baseline here, most often in information technology, business administration, or something adjacent to either, and it doesn't need to include any formal ServiceNow coursework given how much of this platform is learned on the job anyway. Candidates should have 66 months of hands-on ServiceNow development experience, ideally including at least one project taken from initial requirements through to a live rollout rather than joining midway through someone else's build. Experience across multiple ITSM modules tends to matter more at this level than depth in a single module, since a senior developer here is expected to move between incident, change, and problem workflows without needing a long ramp-up each time.
Pay and benefits
Pay tops out at ₹1,53,500 per month, which aligns with what a ServiceNow developer salary in Surat generally looks like for someone at the senior level. On top of that, the package includes health insurance, paid time off, and performance-linked bonuses tied to project delivery rather than a flat annual figure. Those bonuses get calculated per project rather than pooled across the year, so a single delayed rollout doesn't necessarily flatten the whole year's payout.
Since this is an on-site role, relocation assistance and accommodation support are also available for anyone moving to Surat specifically to take the job. That support tends to matter more for this role than it might elsewhere, since ServiceNow developers with that much hands-on platform experience aren't sitting in every city's talent pool waiting for a local opening.
Where you'd be working
The office sits in Vesu, one of Surat's more developed residential and commercial pockets, with decent restaurant and housing options nearby for anyone relocating. Naukri Mitra lists ServiceNow developer jobs in Vesu, Surat fairly regularly, since a handful of consulting and IT services firms have set up shop in that specific part of the city over the past few years. Vesu's layout also makes it a fairly short commute from most of the newer residential developments on that side of Surat, which matters if relocation ends up part of the equation.
Team and pace
Work here runs closer to project sprints than a steady weekly rhythm. A new client implementation can mean several intense weeks spent configuring modules against a fixed go-live date, followed by calmer stretches spent doing maintenance and handling smaller enhancement requests on systems that are already live. Client calls happen often enough that comfort explaining a technical decision in plain terms matters almost as much as the scripting itself. A developer who can only communicate in ServiceNow-specific jargon tends to struggle in client meetings, even if the underlying build work is solid. People who do well in this role for a couple of years often move toward a technical architect track, where the focus shifts from building individual workflows to designing how a client's whole ITSM setup should fit together from the start.
Applying
Come prepared to walk through a ServiceNow workflow you built from scratch, including a moment where the original design didn't hold up and had to change mid-project. Screenshots or a short description of the actual configuration help more here than a generic list of modules you've touched. It also helps to mention which ITSM processes you've configured most recently and whether that work was for a single organization or across multiple client instances. Applications are reviewed on a rolling basis, and shortlisted candidates hear back directly for the next round.
